Frequently Asked Questions
What are your hours?
Our laundromat is open from 8:00 a.m. to 8:00 p.m.
Are you attended?
There is an attendant on hand between 8:00 a.m. and 5:00 p.m.
Are you a coin or credit card laundromat?
Our machines take both coins and credit & debit cards.
Do you have large machines?
Yes, we have 50 pound machines that are large enough to wash your bulkier items.
Wash & Fold
What are your drop off laundry hours?
You can drop off and pick up your laundry any time between 8:00 a.m. and 5:00 p.m., Monday through Friday.
What products do you use when you wash my clothes?
We use hypoallergenic laundry products when we wash your clothes.
Is there a minimum order?
There is a 14 pound minimum order for drop off laundry.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another.
What is the turnaround time for wash & fold?
Your clothes will be ready for pickup in 24 hours. This excludes weekends and holidays.
Pickup & Delivery
When do you offer pickup and delivery?
We offer our pickup laundry service Monday - Friday between 8:00 a.m. and 5:00 p.m. Deliveries are made in the mornings and pickups are made in the afternoons.
What is the turnaround time for pickup and delivery?
Your clean laundry will be returned to you in 24 hours, unless you have a pickup on a Friday. Friday orders are returned on Monday. Regular scheduling may be disrupted by a holiday. In that case your laundry will be returned to you the next business day.
Is there a minimum order?
There is a 20 pound minimum order.
How much does pickup and delivery cost?
It is only $1.75/lb. + tax for our pickup and delivery laundry service.
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.
How do I schedule an order online?
It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services.
Can I make a special request on how I want my laundry done?
Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items.
Is there a contract or long term commitment?
No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service.
When I schedule an order, how will I be billed?
Like other online services, we ask for your credit card when you place your order. Your card will not be billed until your laundry is completed and weighed.
What do I put my laundry in?
Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out.
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation.